Privacy Policy

KV Multisolutions LLC ("KV Multisolutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website at kvmultisolutions.com or submit an inquiry to us.

1. What Personal Information We Collect

We may collect the following types of personal information when you use our website or contact us:

• Contact information — your name, phone number, email address, and mailing or property address
• Project information — details about your insurance claim, damage type, and reconstruction needs
• Insurance information — your insurance carrier name and claim number, if provided
• Usage data — pages visited, time spent on pages, browser type, and IP address, collected automatically through standard web analytics

2. How We Use Your Personal Information

We use the information we collect for the following purposes:

• To respond to your estimate requests and inquiries
• To schedule assessments, provide project estimates, and manage your reconstruction project
• To communicate with you about your project via phone, email, or SMS text message
• To coordinate with your insurance carrier on your behalf, with your consent
• To improve our website and services
• To comply with applicable laws and regulations

3. SMS / Text Message Communications

If you consent to receive SMS from KV Multisolutions LLC, you agree to receive appointment reminders, estimate updates, project status notifications, and general business communications SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit kvmultisolutions.com/terms.html for our Terms & Conditions.

You may opt out at any time by replying STOP to any text message from us. You will receive one confirmation and no further messages.

4. Who We Share Your Information With

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Your insurance carrier — to coordinate your claim and reconstruction estimate, with your knowledge and consent
• Service providers — third-party vendors who help us operate our business (such as form processing and scheduling tools), under confidentiality obligations
• Legal requirements — when required by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of our business assets

We do not share your personal information with third parties for their own marketing or advertising purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Project-related records may be kept for up to seven years for legal and business purposes.

6. Your Rights and Choices

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of SMS communications by replying STOP to any text message

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (such as our form provider). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

KV Multisolutions LLC
Email: info@kvmultisolutions.com
Website: kvmultisolutions.com